Shipping Policy
We deliver across Pakistan. Orders are processed within 1–2 business days and delivered within 3–7 business days depending on your location.
- Standard Delivery: 3–7 business days
- Express Delivery: 1–3 business days (where available)
- Free shipping on orders above a certain amount — check our current promotions for details.
Once your order is shipped, you will receive a tracking number via email or SMS to follow your delivery.
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
- Returns are accepted within 7 days of delivery.
- Items must be unused, in their original condition, and in original packaging.
- To initiate a return, please contact us at support@dellos.com with your order number and reason for return.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and we will resolve it promptly.
Non-Returnable Items
- Items that have been used or damaged by the customer
- Items without original packaging
- Items purchased on final sale
For any questions, feel free to contact us.