Frequently Asked Questions
1. Where do you deliver?
We deliver all across Pakistan, including major cities like Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and more.
2. How long does delivery take?
Standard delivery takes 3–7 business days. Express delivery (where available) takes 1–3 business days. Orders are processed within 1–2 business days after placement.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your delivery through our courier partner's website.
4. What payment methods do you accept?
We accept Cash on Delivery (COD) as well as online payments via debit/credit cards and bank transfers.
5. Can I return a product?
Yes! We accept returns within 7 days of delivery, provided the item is unused and in its original packaging. Please visit our Shipping & Returns page for full details.
6. What if I receive a damaged or wrong item?
We sincerely apologize if this happens. Please contact us within 48 hours of receiving your order with photos of the item and we will make it right as quickly as possible.
7. How do I contact customer support?
You can reach us by visiting our Contact page or emailing us at support@dellos.com. We're available Monday–Friday, 9 AM–6 PM PKT.
8. Are your products good quality?
Absolutely! Every product at Dellos is carefully selected to ensure it meets our standards for durability, functionality, and value. Your satisfaction is our priority.